After a week without a convincing answer from the airline that misplaced her bag, a P.E.I. woman faced her problem herself by returning to the airport where it was lost and collected it herself.
Lacey Koughan is a regular traveller, and she had never lost a bag while travelling until last week.
Koughan was chaperoning 17 young models she was coaching to New York Fashion Week. And when she made it home to P.E.I., her bag was still abandoned at the John F. Kennedy International Airport in New York.
She said: “I didn’t really panic a lot though, because I figured, ‘okay, I’ll probably just get my bag tomorrow or something.’ I definitely didn’t think this was going to happen.”
She spent a week trying to find an answer about the location of her bag from Flair Airlines, the low-cost carrier she flew. The luggage was marked with an AirTag, so Koughan knew exactly where it was, but that didn’t help in attempting to get the airline to get the bag back to her.
She said: “It didn’t matter if I showed them the location of my AirTag. It didn’t matter how much info I gave them, because I gave them more than enough. Literally a precise location of where my bag was, and they just said, ‘We’re looking for it.’”
With a week gone and no progress she could see, Koughan flew back to New York to the airport where her bag was and looked for it herself when there was no noticeable progress after one week.
She said: “Once I got there I found my bag in like 30 seconds. It was crazy.”
She said she was happy to have her luggage back.
Under Canadian air passenger protection laws. A customer is entitled to up to $2350 for lost luggage if the airline cannot produce it within 21 days.
Meanwhile, Koughan revealed that the contents of her bag were worth around $8000 and her trip to retrieve her bag cost around $5000.
She said she hopes some of the cost will be covered by her traveller’s insurance, but she has not filed a claim with the airline for compensation.
According to her, she is waiting to tally all of the costs associated with retrieving her luggage before she files the claim.
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